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A consumer who has concluded a distance contract has the right to withdraw from the contract without giving a reason by submitting an appropriate statement in writing, within 10 days (legal basis: Article 7 (1) of the Act of March 2, 2000 on the protection of certain consumer rights and liability for damage caused by a dangerous product, Journal of Laws No. 22, item 271, as amended). This deadline is a deadline and is counted from the date of delivery of the item, and when the contract concerns the provision of the service - from the date of its conclusion. To meet this deadline, it is enough to send a statement before its expiry to the address of the Service Provider.
2. In the event of withdrawal from a distance contract, the contract is considered void. What the parties testified is returned unchanged, unless the change was necessary within the ordinary course of business.
3. The return should be made immediately, not later than within 14 days. The purchased goods should be returned to the Service Provider's address by contacting the seller in advance: email
4. Pursuant to the Act, the following are not refundable: the provision of services commenced, with the consent of the Customer, before the deadline referred to in Art. 7 section 1, concerning audio and visual recordings and computer programs saved on carriers after the Customer has removed their original packaging, contracts for services for which the price or remuneration depends solely on the price movement on the financial market, services with the properties specified by the Customer in the complex by him or her ordering or closely related to him, services which, due to their nature, cannot be returned or whose subject is rapidly deteriorating, the delivery of the press, gaming and betting services.

5. The refund will be made within 10 days to the bank account number provided by the customer in the return form.

Article 8 Complaints Procedure

1. The products have a manufacturer's, importer's or seller's warranty, valid in Poland. The warranty period for each product can be found in its description on the store's website. Detailed conditions for the implementation of the guarantee are specified in the guarantee form issued by the guarantor. Most of the products have warranties implemented directly by the manufacturers' authorized service points. The exact addresses of service points can be found on the warranty cards attached to the products and on the manufacturers' websites. The Customer may also carry out a complaint procedure under the Warranty through the Seller.
2. Complaints should be submitted to the address of the Service Provider.
3. When submitting a complaint, the advertised product should be delivered to the Service Provider along with a proof of purchase and a completed complaint form, available at:.
4. The Service Provider will consider the complaint within 14 days from the date of submission of the complaint. In the case of considering the complaint in favor of the customer, the service provider will repair or replace the goods complained about with new, full-value or return the value of the purchased goods.
5. If the goods are inconsistent with the contract, the Customer may request that it be brought into conformity with the contract by free repair or replacement with a new one, unless repair or replacement is impossible or requires excessive costs. When assessing the excess of costs, the value of the goods in accordance with the contract as well as the type and degree of non-compliance are taken into account. (The Act of 27 July 2002 on special conditions of consumer sale and amending the Civil Code).
6. The customer loses the rights specified in point 5 of this paragraph, if the shop does not notify the store about this fact within two months from finding the non-compliance of the goods with the contract. To meet the deadline, it is enough to send a notice before its expiry.